So, I wouldn't put conclusions in the letter that you do not know are true. Perhaps a casino employee sold your credit card info to a third party. Based on your posts, you are saying that even if that is what it is, they are placing charges on your card that you never authorized. On the question of an online casino pretending they are an electronics store - Well, it seems that your claim is more than that. You mean you are asking the bank for proof of what was purchased and proof of shipment/delivery, to encourage them to ask the merchant for that? I'd think that would be part of their dispute procedures, but it won't hurt to put it in the letter to emphasize the point. If I request that, they have to provide it, correct?ĭo you think I should mention in the letter that I think it's an online casino parading around as an electronics store? I am specificaly asking for proof of what product was purchased and proof of shipment/delivery. I am drafting a letter to accompany the signed statement now. Yes, they have sent me an statement to sign and asked me to supply any additional information I may have as to the compromise.
